Returns & Exchanges
Returns and Size Swaps Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your bikini, you may return it under the following conditions:
1. Safety Sticker: The safety sticker must still be glued to the bikini bottom. Returns will not be accepted if the sticker has been removed or tampered with.
2. Condition: Both the bikini top and bottom must be clean and free of any wear marks. Items that appear to have been worn or are dirty will not be eligible for return.
Size Swaps: If the size of the bikini does not fit, we are happy to swap sizes for you to ensure a perfect fit and make you happy. Please follow the steps below to initiate a size swap:
- Contact our customer service team with your order number and the new size you need.
- Ensure the bikini meets the return conditions outlined above.
- Once your size swap is approved, you will receive instructions on how to send the item back to us.
- We will process the size swap and send you the new size as quickly as possible.
Please ensure the bikini is securely packaged to avoid damage during transit. We appreciate your understanding and cooperation in adhering to our returns and size swaps policy to maintain the quality and hygiene standards for all our customers.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lesplashswim.com